Privacy Policy

This privacy policy sets out how ‘The Old Vicarage’ uses and protects any information that you give ‘The Old Vicarage’ when you use this website. By visiting this website you are accepting and consenting to the practices described in this policy.

‘The Old Vicarage’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will use the information that we hold about you in accordance with the Data Protection Act 1988 and General Data Protection Regulations from May 2018.

‘The Old Vicarage’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect some or all of the following information when you contact us by phone or email, subscribe to our newsletter, complete online bookings or feedback forms, or respond to competitions or promotions:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
visitor feedback

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our services
We may periodically send promotional emails or mailshots about special offers or other information which we think you may find interesting using the contact details which you have provided. We currently use the services of MailChimp for the collection (e.g. via sign-up forms) and storage of personal data in order to send out newsletters or other information mail-shots.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If you are receiving emails and wish to opt out of any of our communications, please reply to the email with ‘remove’ in the subject header, from the email that you wish removed or, where applicable, choose the unsubscribe option in the body of the email.

The transmission of data via the Internet is not completely secure. We cannot guarantee the scurity of data transmitted to our website, however, once we have received your data, we will use adequate security procedures to prevent unauthorised access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once the file is added, the cookie helps us to analyse web traffic and lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes
if you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at: stay@oldvicaragerichmond.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

We will hold your data for as long as we think you may be interested in hearing about The Old Vicarage or until you advise us otherwise.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulations from May 2018. If you would like a copy of the information held on you please write to: Old Vicarage Farm, Marrick, Richmond, North Yorkshire, DL11 7LH or email: stay@oldvicaragerichmond.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.